Weeknotes

Another week dominated by one project, but still time to learn a few things along the way. 👔 - Project-R2 continues at pace, with this week starting the due-diligence phase with another series of workshops. This was pretty time consuming but also very useful because it was much less sales-y than previous sessions and was more out getting specific questions answered. I feel more confident every day that this project might become a real deal. 🏷️ - I spent quite a bit of time this week with our product, architect and finance teams planning the next iterations of our service pricing. Lots and lots of edge cases and scenario-based planning. We’re not done this in a while and we’ve had lots of example of difficult situations that we need to learn from in how we model. 🕴️ - This week I learnt about the phrase “Total Experience (TX)” the combination of UX, DX and EX to provide wholistic customer outcomes. It has sparked so many ideas and something I want to write more about. 📈 - This weeks stats: ...

The story of a week told in 30 minute increments. Flies past but with a few things to keep me motivated. 🏛️ - This week I had a bit of time working on some public sector opportunities. Starting with dipping my toe into our G-Cloud 15 submission and secondly working on a RFP for a public sector organisation. What I like about these is really how structured they are, how unusual and unique the opportunities can be vs the private sector and how surprisingly all the MSPs and GSIs that work with local and national government seem to be from the same 30-40 companies. I’ll be keeping close to these, because I still think I have a lot to learn about this sector. 🌧️ - I spent some time working on our AWS strategy. Our relationship with AWS has always been a rocky one, sometimes loved, sometimes ignored. This week’s redundancies also haven’t helped, having an impact on the partner organisation and thus sales. Despite that, I need to be customer focused and not AWS focused, so we started discussing the plan for better supporting customers with AWS. Lots of plans a foot, and a big focus on security and resilience - so let’s see that happens this time around. 🚀 - I’ve been building and investing in internal tools at Claranet for many years now, ensuring that both our engineering and customer experience continue to improve. In 2025, we built lots of features into the platform to support assessments, migrations and managed services, but not all customers got the benefit of that. This week I started speaking with the team about the programme of work to roll out all these features to all of our customers. It’s a huge piece of work but I want to ensure that the future is indeed evenly distributed. 🐾 - My bank balance has taken a bit of beating this week due to vet visits for the large dog and having my roof repaired. Turns out domestic life was also as busy as my work life this week. 📈 - This weeks stats: ...

This week has been, what I suspect is the calm before the storm. A week where I got to focus on some of my individual contributions and enabling activities and less of sales and endless meetings. 🗣️ - I started the week presenting on our H1 highlights and H2 plans at our town hall. I always appreciate this bi-annual sessions, not just because of their inherently reflective nature but because of the company-wide Q&A we get at the end. You get questions from all different contexts across the business and at all different levels of perspective from the immediate/tactical to the long-term/strategic. Great fun. 🏢 - In my team call this week, I had to remind my team that it’s OK to just say “this was as business-as-usual week”. Sometimes team meetings can get a bit performative and people feel the need to justify all the things they have done that week to everyone else. I’ve definitely been in teams where that is the case. Given this is only the third time I’ve had a team meeting with my new team I wanted to reset the tone and expectation that it’s OK to say it’s just been a week of getting on with it. Not every week is has something critical, something on fire, something shiny or interesting. I want us to spend the time talking about the important stuff and trust that each of them will do the rest without having to update me or the rest of the team on it. I do however want to provide systems and reporting to allow anyone in the team (managers or otherwise) to dip into the detail whenever they want. ⌨️ - The remainder of my week was a lot of focus blocks in my calendar, working on strategy, new portfolio updates and some AI work. There were one-or-two specific conversations happening to support this work but it was good to just spend some time writing things down, reading comments and collaborating on the type of content that gives everyone focus and direction. 📈 - This weeks stats: ...

An old boss of mine used to talk about change like moving a boat on the ocean - you just make small waves but eventually it will turn. This week felt like one of those weeks, taking a few small actions here and there know that it will take a while to see the outcome but it’s worth doing anyway. 👔 - Project-R2, is into the next phase. My involvement has been less as a active participant this week and more as a guiding voice here and there. Thankfully, this means the time investment has been much less and I’ve really noticed the difference. After all these years I’m not sure why it still surprises me how difficult it really is to balance large projects and being a good manager. Thankfully this week a few other took up the mantle of this project, moving us into the due-diligence phase, so that I could spend more time with the team. 🌱 - Since taking over the cloud team at the end of last year, there has been a long list of small but meaningful activities to get around to. Improving the frequency and quality of the meetings, drafting and finalising the strategy, adding clarity to some job descriptions and making sure the whole team knows what’s going on in the business and the communication is good. This week I made significant progress on all these fronts - not complete - but progress and I’m pretty happy with it. I started doing these little 5-10m update videos at the end of the week for my team, to call out good work and interesting project updates. Finding the right communication that suits everyone will take a bit of experimenting but I trying a few things and gathering feedback. It feels a lot more natural that is used to. 🤓 - I’ve been involved in the enhancement of our managed services for a few years now, Project-R made some significant jumps on this last year. This year is about formalising that and looking at ISO 20000. It will take a while, but we’re building the roadmap, identifying the gaps and making progress. As we work with larger organisations and more public sector organisations this is becoming table-stakes. I can’t say I know significant amounts about all the details of this standard just yet, but I will be going deep on it over the next few months. I’m hoping to have enough time to document my learning journey on that here. What a nerd. 💍 - This week was my 13th wedding anniversary. We went out for a lovely meal at Boys Hall and had some really good, long overdue quality time together. I am always amazed by every anniversary, both that I am old enough to have been married for that long and that I have been able to sustain a marriage for that long. Long may our love continue. 📈 - This weeks stats: ...

This week is the cold shower of real-life after the brief interlude of new year. Last week’s few days of relax and TV binge watching quickly forgotten by five days of back-to-back meetings and workshops. Not a lot of context switching thankfully, just a lot of work to be done on a small number of topics. Busy but not too stressful. I guess as first weeks back go, it could have been a lot worse. ...

🏠 - The week between Christmas and New Year is an odd one isn’t it. This is the time when I do a little as possible. I stay in, keep warm, and binge as much as is possible to binge with the scribble of notes as ideas emerge for me the re-read for work later. 📈 - This weeks stats: 144 minutes of podcasts 5,483 average weekly steps 102 book pages read (1984 - p203-305) 📺 - This weeks background entertainment: ...

The week of Christmas always passes with the contradiction of flying past and feeling like the longest week. Family enjoyment all around. 📈 - This weeks stats: 377 minutes of podcasts 4,449 average weekly steps 53 book pages read (1984 - p149-202) 📺 - This weeks background entertainment: Bridgerton - S02 + S03 Amandaland Christmas Special Stranger Things - S02 A Ghost Story for Christmas - 2025

First week of my 3 weeks of leave, I have mostly been focused on … nothing much. Decompressing from a pretty stressful couple of months of work means that this week is binge watching lots of TV and movies, catching up on reading articles, white papers and some books and trying not too think about too much work. What that means is my background entertainment section below is larger than usual, I’ll be shortly adding a few more entries to /bookmarks and there I’ll be spending a day next week drafting one or two blog posts for the coming year. ...

My last working week before Christmas meant, looking back and looking forward. I’m not going to spend too much time looking back during this weeks weeknote, you’ll have to wait a couple of weeks for my blog post on that so this week has more been about preparations, hand-overs and looking forward. 🖊️ - I spent a decent amount of time this week writing down my strategy for the cloud practice. This is not about some manager aggrandising but something that is important for the wider business to understand the things we’ll be focusing on as a team (and consequently things we won’t be). It’s actually something that has been an ask from the engineers themselves for some time, that they would like to have a clear communicated strategy, something that focuses them all towards a goal. Hopefully what I am working on will achieve that. This week was the first draft. It will take a first pass through the other directors and then the team leads before a final version is presented to everyone else. This is not the first time I’ve written such a thing and I base my approach on the famous (infamous?!) AWS 6-pager format. While I am not dogmatic about the approach, having something in written form backed by real data I do believe is important. So let’s see if it passes the first sniff test. ❔ - I was pretty light on my Project-R2 contributions this week. I was only a contributing member for this weeks workshop and preparations were underway for presentations while I am away. I did however spend some time reading and responding the first batch of questions. I always like this bit because the questions often tell you more about a company and their current experience than anything they might say directly. Mostly straightforward stuff, but there have been a few questions that have required some thinking. Even if this whole process isn’t successful there have been a lot of things along the way that will result in service improvements over the next year. 🧰 - I had a session this week on tooling where two teams got to come together and agree on a joint roadmap. There are lots of things we’re working on at the moment and lots of tools we’re likely to replace in the near future as we’re scaling beyond what they are capable of. There are some fundamental things however that are under the microscope - monitoring, CMDB discovery, FinOps. All of these will result in further good deep-dive conversations in the new year. What was good though was the re-affirm that our principles of collaboration and build the interface build the tools still applies. 🎄 - So, this is indeed my last working week of the year which means a bit of rushed end to the week, but fret not I will still be writing weeknotes during the Christmas period. I still have a lot of reading to do so I’ll still have a few insights to share. I’ll also be working on my end-of-year reflection post so there is that to look forward to. 📈 - This weeks stats: ...

Another big Project-R2 week this week, but also really getting to know my new team much better and thinking about the future. 🗣️ - The result of last weeks crunch time meant that a few of my 1:1s had to be pushed back a few days. I hate having to move 1:1s because I respect the time I spend with people and the mutual value of the sessions, however in this case, even if I could have shuffled things I don’t think I would have been in the right mental state to support them the way they deserved to be supported. The knock-on effect of moving the sessions was the first two days of the week being jam-packed with 1:1s. Taking on a new team is not easy but I’ve certainly found it easier this time and I’ve learnt my lesson by giving myself 15m breaks between sessions that ensure I’m always bringing the right energy and focus to each session. 👔 - Project-R2 didn’t stop this week. With the RFP submitted last week, Thursday had a 4-hour presentation so the rest of the week was preparing for that session. Thankfully, it went very well. The debrief session back at the office overlapped with the start of the Christmas party and a couple of celebration drinks later and I was done. Emotionally drained, but the peak has been climbed. Friday has another presentation, but I was remote and it was significantly easier once we knew what to expect. 🔮 - Friday was also a little bit of time to start thinking about my new role and thinking towards subsequent years had in store. Next week, I’ll be putting pen to paper on my cloud strategy, thinking about travel to other Claranet group countries to collaborate on some shared initiatives and also what my role and the practice might bring if acquisitions were on the table in the next 18-months (nothing yet - but the market looks interesting). 📈 - This weeks stats: ...