Week Note 07

This week as been more real-world customer problems, more research and just really enjoying the pace of things again. What I’ve been doing More customers, more deals. Still surprising that after all these years there are still folks out there who haven’t migrated to the cloud yet. There are also so many organisations that find themselves adrift for support when a bad exit from an exiting outsourcer occurs. This is my in my 7 powers blog post this month I still think customer experience is a massive problem in our industry and one that can be a competitive advantage....

May 17, 2024 · 2 min · liamjbennett

Week Note 06

This week felt a bit manic work-wise but in a good way. Back to feeling useful again. What I’ve been doing I’m been talking to customers again, which is great. It’s been over a year since I’ve really been on the front line and I’ve forgotten how much I love talking to customers about their real problems. 3 customers this week and lots of follow-up calls with engineers, product managers and sales folk to really paint a picture about what’s working and what isn’t....

May 10, 2024 · 2 min · liamjbennett

Week Note 05

This week as been a mixed emotions week. Sadness with departing collogues but also a week of positive productivity. What I’ve been doing Writing scripts to take inventory of customer environments. Financial modelling. All feels very 2021. What I’ve been thinking about Habits - and what’s my next nudge? After reading the famous Atomic Habbits I periodically make small adjustments to my daily routines to add in new things I want to do....

May 3, 2024 · 2 min · liamjbennett

Week Note 04

This week has been one of an unsettling a chaotic work environment balanced out with some binge watching and listening for self-care (more than usual). What I’ve been doing This week I’ve been rolling my sleeves up and helping unblock a few projects (again!). That’s meant reviewing documents, writing for code again (it’s been a few months) and lots of calls. Helicoptering in to fix problems isn’t the best thing for an organisation but sometimes it’s required....

April 26, 2024 · 2 min · liamjbennett

Week Note 03

A slow week in comparison to previous weeks but it’s allowed me some much needed thinking and research time. What I’ve been doing This week has been one of those finishing weeks - several work-in-progress things getting closed off. Satisfying. Almost achieved inbox-zero (almost!). Spent some time going deep on a customers cloud environment. Felt great to be doing this again (albeit briefly), like putting on an old pair of shoes....

April 19, 2024 · 2 min · liamjbennett

Week Note 02

This has been one of those weeks where a bomb is dropped that turns the week you had in mind upside down. Not that it’s a bad thing, but it’s been a week that I was not expecting at all. What I’ve been doing There have been some high-profile leavers this week (which I can’t publicly discuss) but it has shaken the office a little, it’s also meant lots of internal networking....

April 12, 2024 · 3 min · liamjbennett

Week Note 01

Trying something new, not sure if it will stick, might delete later. I’ve been going on a bit of deep dive of trying to push more of my thoughts, ideas, resources and other random half-baked things out into the universe to see if anyone else gets value from them and that’s when I came across the idea of weeknotes. Not sure if it’ll work or not and it’ll have a very different tone than my usual blog posts, so let’s see....

April 5, 2024 · 3 min · liamjbennett